Shipping Policy
Thank you for shopping at POOCHOLOGY by Nak'd Dog
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. If its a subscription box then all shipments are sent out monthly on 20th of every month. Cut off time for ordering is 19th of every month. If order is placed after that date your shipment will not be delivered until the following month. Orders are not shipped or delivered on
weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please
allow additional days in transit for delivery. If there will be a significant delay in shipment of your
order, we will contact you via email.
We currently only ship to United States United Kingdom & Canada
Return & Exchange Policy
With our simple returns process, you can shop online worry-free .
If something doesn’t work out, you can send most items back within 7 days of delivery.*
Start the return process within 7 days of receiving your item.
In new or unused condition, with all original product inserts and accessories.
Ship the product as soon as possible so it arrives at our facility within 14 days of receipt
of the item. (See Product-Specific Return Policies for exceptions)
We inspect all returned items and will refund you based on the condition of the item.
We will refund the full cost of the merchandise and shipping charges if the return is a
result of our error or defective product. We award a partial refund for opened or used products.
How to Return an Item
Defective Product and Returns Due to Our Error
Oops…If there are mistakes with your order, or products arrive defective/damaged at
the time of receipt, we’ll make it right by:
● Sending you replacement goods
● Replacing the product or
● Issue a refund**
● And we’ll also cover the cost of any return shipping
● If the product is not defective, return shipping fees will apply and/or a partial refund may be issued
**See our Product-Specific Return Policies for specific items exceptions and policies.
Products Returned After 7 days
Did you miss the 7-day return window? Great news! You may still start a return after
7 days, but you may get a partial refund depending on…
● Condition of the merchandise
● Cost of the original and/or return shipping charges deduction from your refund
● If we send you a replacement item, we need to receive the original item at our warehouse within 30 days of you starting the return process. Otherwise, we will charge you full price for the replacement.
Payment methods?
We accept all major credit cards.